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SHIPPING POLICY

PROCESSING TIME

  • EXPEDITED SHIPPING (MUST PLACE ORDER BEFORE 11:00AM PST MONDAY-FRIDAY, EXCLUDING HOLIDAYS, FOR THE ORDER TO BE SHIPPED THE SAME DAY)

  • STANDARD SHIPPING

    • PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED.

    • SHIPPING TIMES MAY INCREASE DURING HOLIDAYS AND OTHER PEAK SEASONS.

SIGNATURE REQUIRED

  • DUE TO THE HIGH VALUE OF OUR PRODUCTS, THERE WILL BE A SIGNATURE REQUIRED UPON DELIVERY OF ALL PACKAGES.

CUSTOMS FEES, IMPORT TAX & DUTIES

  • SOME INTERNATIONAL ORDERS MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE.  THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

FAILED DELIVERY/RETURNED TO SENDER

  • IF THE PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO CAUSES ASCRIBABLE TO THE ABSENT COOPERATION OF THE CUSTOMER (WRONG OR INCORRECT PHONE NUMBER, WRONG OR INCORRECT SHIPPING ADDRESS, ABSENT RECEIVER,) OR IF THE CUSTOMER REFUSES TO COLLECT THE PACKAGE, THE PACKAGE WILL BE RETURNED TO THE SENDER (GAIA GAIA) AT THE CUSTOMERS EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE ORDER TO BE REFUNDED.

DAMAGED/OPENED BOX

  • IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER.

RESTRICTIONS

  • GAIA GAIA IS UNABLE TO SHIP TO PO BOXES.

  • GAIA GAIA IS UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.

  • GAIA GAIA IS UNABLE TO CHANGE ANY SHIPPING ADDRESSES. WE WILL ONLY SHIP TO THE ADDRESS ENTERED AT THE TIME THE ORDER WAS ORIGINALLY PLACED.

  • GAIA GAIA IS UNABLE TO CANCEL OR MODIFY AN ORDER.

  • GAIA GAIA IS UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS. 

ABANDONED PACKAGE

  • CUSTOMERS ARE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING FEES ASSOCIATED WITH A RETURNED PACKAGE OR EXCHANGE. GAIA GAIA WILL EITHER SEND AN INVOICE TO YOU FOR THE COSTS, OR YOU ARE ABLE TO PROVIDE US WITH A PREPAID SHIPPING LABEL.

  • GAIA GAIA WILL ONLY HOLD YOUR PACKAGE FOR 30 DAYS BEFORE IT IS DEEMED ABANDONED.

  • AFTER 30 DAYS, AN ABANDONED PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND.

 

RETURN POLICY

 

FOR FULL PRICED ITEMS: TO REQUEST AN EXCHANGE OR RETURN, PLEASE SUBMIT A REQUEST WITHIN 14 DAYS OF RECEIVING THE ITEM(S).

ITEM(S) MUST BE SENT BACK IN ORIGINAL/SALE-ABLE CONDITION. THE ITEM(S) MUST BE UNHARMED, NOT WORN, UNALTERED, AND FREE FROM ANY ODORS. ITEM(S) MUST BE IN ORIGINAL PACKAGING, WITH TAGS STILL ATTACHED.

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.

WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE IN A DIFFERENT SIZE OR COLOR.

IF THE ITEM IS NO LONGER AVAILABLE AND YOU WOULD LIKE TO EXCHANGE FOR ANOTHER ITEM ON OUR WEBSITE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND, AND PLACE A NEW ORDER.

CUSTOMERS ARE RESPONSIBLE FOR RETURNS AT THEIR COST. 

WE DO NOT OFFER CREDIT NOTES, AND ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS. 

ALL SALES ARE FINAL ON ALL SALE ITEMS.

PLEASE ALLOW 3 DAYS FOR YOUR ORDER TO BE SHIPPED.

SHIPPING COSTS ARE NON-REFUNDABLE.

GAIA GAIA IS NOT LIABLE TO REFUND ANY SHIPPING COSTS UNLESS THE ORDER IS CANCELED BEFORE THE ORDER IS SHIPPED.

ACCESSIBILITY STATEMENT

GAIA GAIA IS COMMITTED TO OFFERING AN INCLUSIVE DIGITAL EXPERIENCE THAT IS ACCESSIBLE TO ALL WHO CHOOSE TO VISIT OUR SITE, IN COMPLIANCE WITH ADA STANDARDS AND WCAG2 GUIDELINES. WE BELIEVE THAT VISITORS SHOULD BE ABLE TO EASILY ACCESS OUR WEBSITE REGARDLESS OF DISABILITY AND WORK CONSTANTLY TO ENSURE A POSITIVE EXPERIENCE FOR ALL. THIS INCLUDES BEING READABLE, OPERABLE, AND UNDERSTANDABLE TO THE FULLEST EXTENT POSSIBLE. WE DO SO BY ATTEMPTING TO MEET WCAG 2.0 ACCESSIBILITY GUIDELINES TO THE BEST OF OUR ABILITIES.

OUR COMMITMENT TO PROGRESS

WHILE WE TAKE PRIDE IN OUR COMMITMENT TO INCLUSION FOR ALL, WE UNDERSTAND THAT TECHNOLOGY IS EVER-EVOLVING, AND SOMETHING THAT MUST BE THOROUGHLY MONITORED AND ADAPTED AS STANDARDS CHANGE. WE HAVE TAKEN GREAT CARE TO ENSURE THAT ALL PAGES BE ACCESSIBLE TO SCREEN READERS, MAGNIFIERS, VOICE RECOGNITION SOFTWARE, AND VIDEO CAPTIONING SOLUTIONS, HOWEVER ANY SITUATION IN WHICH STANDARDS ARE NOT MET MAY BE A RESULT OF PROPER TECHNOLOGICAL SOLUTIONS NOT YET FUNCTIONING PROPERLY WITH OUR SITE. THE ACCESSIBILITY OF OUR WEBSITE SHOULD BE CONSIDERED AN ONGOING PROCESS. 

WE ARE HERE FOR YOU

OUR GOAL IS TO PROVIDE AN ENJOYABLE, DIGNIFIED, AND SATISFYING EXPERIENCE EACH TIME OUR SITE IS VISITED. IF YOU ARE UNABLE TO ACCESS ANY ELEMENT OF OUR SITE OR ARE HAVING DIFFICULTY DURING YOUR EXPERIENCE, WE ARE MORE THAN HAPPY TO ASSIST YOU DURING STANDARD BUSINESS HOURS.

 

TERMS OF USE

TERMS

BY ACCESSING THIS WEB SITE, YOU ARE AGREEING TO BE BOUND BY THESE WEB SITE TERMS OF USE, ALL APPLICABLE LAWS AND REGULATIONS, AND AGREE THAT YOU ARE RESPONSIBLE FOR COMPLIANCE WITH ANY APPLICABLE LOCAL LAWS. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU ARE PROHIBITED FROM USING OR ACCESSING THIS SITE. THE MATERIALS CONTAINED IN THIS WEB SITE ARE PROTECTED BY APPLICABLE COPYRIGHT AND TRADE MARK LAW.

USE LICENSE

PERMISSION IS GRANTED TO TEMPORARILY DOWNLOAD ONE COPY OF THE MATERIALS (INFORMATION OR SOFTWARE) ON GAIA GAIA’S WEB SITE FOR PERSONAL, NON-COMMERCIAL TRANSITORY VIEWING ONLY. THIS IS THE GRANT OF A LICENSE, NOT A TRANSFER OF TITLE, AND UNDER THIS LICENSE YOU MAY NOT:

  • MODIFY OR COPY THE MATERIALS;

  • USE THE MATERIALS FOR ANY COMMERCIAL PURPOSE, OR FOR ANY PUBLIC DISPLAY (COMMERCIAL OR NON-COMMERCIAL);

  • ATTEMPT TO DECOMPILE OR REVERSE ENGINEER ANY SOFTWARE CONTAINED ON GAIA GAIA’S WEB SITE;

  • REMOVE ANY COPYRIGHT OR OTHER PROPRIETARY NOTATIONS FROM THE MATERIALS; OR

  • TRANSFER THE MATERIALS TO ANOTHER PERSON OR “MIRROR” THE MATERIALS ON ANY OTHER SERVER.

THIS LICENSE SHALL AUTOMATICALLY TERMINATE IF YOU VIOLATE ANY OF THESE RESTRICTIONS AND MAY BE TERMINATED BY GAIA GAIA AT ANY TIME. UPON TERMINATING YOUR VIEWING OF THESE MATERIALS OR UPON THE TERMINATION OF THIS LICENSE, YOU MUST DESTROY ANY DOWNLOADED MATERIALS IN YOUR POSSESSION WHETHER IN ELECTRONIC OR PRINTED FORMAT.

DISCLAIMER

THE MATERIALS ON GAIA GAIA’S WEB SITE ARE PROVIDED “AS IS”. GAIA GAIA MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, GAIA GAIA DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON ITS INTERNET WEB SITE OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO THIS SITE.

LIMITATIONS

IN NO EVENT SHALL GAIA GAIA OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA OR PROFIT, OR DUE TO BUSINESS INTERRUPTION,) ARISING OUT OF THE USE OR INABILITY TO USE THE MATERIALS ON GAIA GAIA’S INTERNET SITE, EVEN IF GAIA GAIA OR A GAIA GAIA AUTHORIZED REPRESENTATIVE HAS BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THESE LIMITATIONS MAY NOT APPLY TO YOU.

REVISIONS AND ERRATA

THE MATERIALS APPEARING ON GAIA GAIA’S WEB SITE COULD INCLUDE TECHNICAL, TYPOGRAPHICAL, OR PHOTOGRAPHIC ERRORS. GAIA GAIA DOES NOT WARRANT THAT ANY OF THE MATERIALS ON ITS WEB SITE ARE ACCURATE, COMPLETE, OR CURRENT. GAIA GAIA MAY MAKE CHANGES TO THE MATERIALS CONTAINED ON ITS WEB SITE AT ANY TIME WITHOUT NOTICE. GAIA GAIA DOES NOT, HOWEVER, MAKE ANY COMMITMENT TO UPDATE THE MATERIALS.

LINKS

GAIA GAIA HAS NOT REVIEWED ALL OF THE SITES LINKED TO ITS INTERNET WEB SITE AND IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY SUCH LINKED SITE. THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY GAIA GAIA OF THE SITE. USE OF ANY SUCH LINKED WEB SITE IS AT THE USER’S OWN RISK.

SITE TERMS OF USE MODIFICATIONS

GAIA GAIA MAY REVISE THESE TERMS OF USE FOR ITS WEB SITE AT ANY TIME WITHOUT NOTICE. BY USING THIS WEB SITE YOU ARE AGREEING TO BE BOUND BY THE THEN CURRENT VERSION OF THESE TERMS OF USE.

GOVERNING LAW

ANY CLAIM RELATING TO GAIA GAIA’S WEB SITE SHALL BE GOVERNED BY THE LAW OF THE NETHERLANDS WITHOUT REGARD TO ITS CONFLICT OF LAW PROVISIONS.

GENERAL TERMS AND CONDITIONS APPLICABLE TO USE OF A WEB SITE.