Returns Policy


For full priced items we will offer a full refund within 14 days of receipt if the returned products meet our return criteria. Unfortunately, we can not refund any taxes, duties, charges or shipping fees for returns. Refunds will be processed in Euros, at the price paid upon original purchase. To return items, please fill in the Return Form that came accompanied with your order. All steps in relation to your return are described on the Return Form. If you have any questions about your return, please contact us with your order number at sales@gaia-gaia.com

Do not forget to specify if it is a return and provide the reason so we can instruct you accordingly.

Important before returning:
→ All products must be returned within 14 days of receipt.
→ All products must be unworn and unwashed.
→ All products must have all original Gaia Gaia tags still attached.

Return steps:

→ Place the item(s) in the original shipping box.
→ Enclose the completed Return Form.
→ Place the original or a copy of the receipt that came with your order.
→ Close the box and tape it securely.
→ Post your parcel using any of your preferred shipping methods.
→ Return shipment is at the customer’s own cost.

We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.

Return Address:

GAIA GAIA INTERNATIONAL BV
Attn. Return department 
Bloemstraat 123D
1016 KZ, Amsterdam
The Netherlands

Refunds:

When your return has been accepted, your refund will be issued and you will receive a confirmation email. A refund will be issued to your original payment method.